The digital transformation revolution has been ramping up with ever-increasing speed, and many industries are leveraging this crucial factor in today’s digital world. However, one technology─ Robot Process Automation (RPA) is leading many companies towards a digitized workforce in this new digital world.
Robotic Process Automation software is a useful management tool that can perform straightforward, manual, and time-consuming back-office tasks. Consequently, RPA reduces work time while also lowering workforce costs more than any other automation system. It is estimated that by 2021, RPA will be an industry valued at $3 billion.
One crucial change that this digital transformation brings to the table is a digital workforce. A workforce typically refers to a group of people in an organization that perform a number of tasks to carry out different business processes – the digital workforce is the introduction of digital “workers,” created in separate RPA tool-sets, to perform those tasks. The main idea is not to outright remove the human element from tasks, but to have technology reduce the manual, repetitive aspects of a job. This will channel human performance to front-end office work like marketing and creative decision-making to overall improve the efficiency and creativity of the human workforce.
RPA Impacts on the Automation Process
RPA presents company leaders many opportunities with automation models to adapt to trendy market demands while also focusing on solving other critical issues. The impacts of RPA on a company’s overall performance is significant on some areas: workforce interest, quality assurance, maximization of productivity, and adaptability of execution.
RPA aims to automate every possible task to the furthest extent. To do this, companies need to evaluate their current working processes thoroughly to find possible tasks RPA can handle effectively and efficiently. Across various industries like finance, manufacturing, legal, and insurance, RPA serves as a gateway to automate time-consuming activities. Through its automation capabilities, RPA can provide solutions to big data analysis providing companies with insights about their business performance and workflows. Companies can leverage this information to improve business strategies for improved efficiency.
Tasks that typically take a fair amount of time for humans to do can now be done in minutes as a result of RPA. Companies can now maximize their performance by introducing RPA into their processes. Multiple departments are able to synergize their operations to deliver a centralized result. RPA also leverages other solutions like artificial intelligence, machine learning, and optical character recognition to maximize productivity and allows unstructured data to be more easily processed by RPA.
Automation improves accuracy in all processes a human would be involved with. A digital worker can mimic the actions of employees such as clicks, copy and paste, and processing invoicing while never once mis-clicking a checkbox or incorrectly spelling a customer’s name when typing. Therefore, applying automaton to processes can guarantee that the quality of services delivered to the end–consumer will be much higher.
Support Human Performance
Without a doubt, RPA has had a tremendous impact on digital transformation. While the transformation is still ongoing, the technology is still very much dependent on human interference and monitoring. Deloitte, in an annual global study led by MIT slogan management review, published a report titled “Strategy, not technology” which recommends that business leadership is a critical factor in reshaping and guiding the digital transformation journey.
This digital transformation will continue to evolve as clients and companies become increasingly aware of the advantages it provides. Though the digital journey is a long and arduous, with many possible tech solutions, robotic process automation will continue to be a crucial factor in reshaping the digital workforce.
For an example of RPA in the workplace, look here.